How do I make a return/exchange, and what does it cost?

If you would like to exchange or return a product purchased from onepiece.com, this can be processed within 90 days upon delivery. Within the first 30 days you can return the product and get a refund, from day 31-90 we offer you the opportunity to exchange the products or to receive a voucher for the value of the products.

For all countries, except Norway, please go here to proceed.

You will be provided with a prepaid return label after registering your return in our system. If would like to return for a refund, the return freight costs will get deducted from your refund (9.90 EUR / 9.90 GBP / 14.90 USD / 99SEK / 89 DKK / 12.90 CHF).

If it’s a sizing or quality issue please contact support and we’ll help you with the exchange. In Germany and the UK we offer free exchange of size.

 

For Norwegian customers:

  1. Please find return information by clicking here.
  2. Return labels for Norwegian customers can be pre-purchased on this link.
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